FAQs

FAQ - Questions - Answers

What are the shipping times for your products?

We take 1-2 business days to process your order on average. We aim to deliver to you between 10 and 15 working days(*) for European countries but it may happen that it is longer.

Where do you ship?

We deliver in French-speaking countries: France, Belgium, Switzerland, Luxembourg, Monaco, Canada and the French Overseas Territories.

Where do we ship your product from?

Our offices are located in Cauffry , France . Our warehouses are located internationally depending on stock.

Do you provide product tracking information?

Yes, wait 3 days after your order and ask us either via the contact form or directly by email at contact@lexcur.com.

Some items are missing from my order, what's happening?

Our products may be shipped separately depending on your order. For example, if this contains items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.

I received an item that was damaged or did not correspond to the order. What can I do?

We are sorry to hear this. Simply send us an image of the damaged item in question or a video if possible, by email with your invoice also to: contact@lexcur.com and we will send you a similar replacement item as quickly as possible.

Where are you located?

We are located in Cauffry in France

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can, however, trace your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: contact@lexcur.com or via the contact form

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course process the refund, in the event that the appeal is made within 60 days following the date of the order and the product(s) concerned are not on sale. but above all returned in the original packaging and that it is possible to put it back for sale. For more information, please read more about our Returns and Refunds Policy